CLIENT STORIES
Real results. Real relationships.
A leader with a powerful combination of EQ and IQ. This is underpinned by an uncommon determination and ability to deliver improved performance sustainably that makes Carmen a first pick for any team that wants to make a fast and lasting impact
Rob Telford, CEO Talison Lithium
Professional, friendly, collaborator are a few words that come to mind when I think about Carmen. I had the pleasure of working with Carmen in the GCS Project for BHP as well as working along side Carmen within the broader Procurement team for a number of years. Carmen consistently demonstrated her ability to build strong relationships with both internal and external stakeholders with her genuine and sincere approach, critical for her role in the GCS implementation. Carmen was always willing to go the extra mile to help the Vendors, internal stakeholders and do what was needed to get the work done. Carmen was an asset to our team and any organisation would be lucky to have her work with theirs.
Emma Brown, Category Manager BHP
I had the good fortune to work closely with Carmen over a number of years and she is a leader and coach that lifts those she works with and brings a positive energy that infects those around her. I would recommend Carmen’s to any leader or team looking for support in lifting capability and making an impact.
Mick McKay, Managing Director IMPAX Solutions
Having worked with Carmen for several years across a broad remit I have witnessed a calm and people centric approach in everything she does. Her diverse experience demonstrates strong adaptability and a solid understanding of the mining industry, both at a site and functional level - through various challenging scopes Carmen has been diligent and committed to results.
Adam Eley, Director Spire Contracting
I had the pleasure of working alongside Carmen, and I can say without hesitation that her contribution was instrumental to the success of our project. Carmen consistently demonstrated an unwavering commitment to integrity, honesty, and fairness — values she upheld not only when it was expected, but also when no one was watching. Her ethical standards set a tone of trust and respect across the team. One of Carmen’s most impactful achievements was her role in significantly increasing stakeholder participation. Through her thoughtful engagement, deep listening, and strategic insight, she fostered stronger relationships and brought new energy to the project. Carmen’s ability to connect authentically with stakeholders created a level of buy-in that greatly enhanced our outcomes. It’s no exaggeration to say that without the wealth of experience and perspective Carmen brought to the table, we may not have achieved the success we did. She is a steady, principled professional whose presence elevates the quality of any team or initiative.
I wholeheartedly recommend Carmen Irwin to any organisation that values leadership with integrity, strategic contribution, and meaningful collaboration.
Cindy Campbell, CEO CCBC
Working alongside Carmen has been an inspiring and genuinely rewarding experience. From the outset, Carmen distinguished herself with an extraordinary strategic approach. She consistently sees the bigger picture, mapping out clear, actionable pathways to our goals while never losing sight of the finer details that ensure success. What truly sets Carmen apart is her personal focus. She invests the time to understand each team member’s strengths, challenges, and aspirations. This care translates into a positive, motivating environment where everyone feels valued and empowered to contribute their best.
Carmen’s gift for kind and courageous conversations is transformative. She approaches every dialogue with empathy, honesty, and openness—creating trust and fostering genuine collaboration. Difficult topics are never avoided; instead, Carmen brings them to the table with integrity and compassion, ensuring that problems are addressed constructively and relationships grow stronger as a result. And perhaps most impressively, Carmen exhibits a remarkable “get it done” attitude. When challenges arise, she tackles them head-on, always following through and delivering on her commitments with unwavering reliability. Her work ethic and determination inspire confidence and set a standard for the whole team. In every respect, Carmen exemplifies what it means to be a thoughtful, strategic, and effective collaborator. I am deeply grateful for all the great things she’s done as we’ve worked together and look forward to many more successes alongside her.
Rosalie Hart, Organisational Change Manager, BHP
Carmen is an exceptional coach with the rare courage to be authentically herself while challenging others to think differently. Her genuine curiosity and thorough engagement create breakthrough moments for everyone she works with. She builds trust quickly and isn't afraid to push people beyond their comfort zones in the most supportive way possible. Any organisation would be lucky to have someone who combines such authentic leadership with transformational coaching abilities.
Dr Morgan Jones, GM Operations AUSNET
Our amazing instructor Carmen, did her utmost every day to engage the students in our Lean Six Sigma class. Whenever a roadblock was presented she did her best to overcome the challenges faced, I don't think Carmen could have done anything better in her delivery. She actively engaged both physical and virtual students, encouraged participation and provided quality leadership throughout the course.
(Name Withheld) IT Professional, QLD TAFE
I had the absolute pleasure of working with Carmen recently, and I can confidently say she is a consummate professional of the highest standard. Her approach is both considered and deeply experienced, always bringing a level of insight that adds immense value. What stood out most to me is Carmen’s vibrancy and genuine care in how she builds client relationships. She leads with a seek to understand attitude, which ensures she not only meets but consistently exceeds expectations. Every interaction felt thoughtful, and her ability to truly listen translated into outcomes that were perfectly aligned with my needs.
Carmen’s combination of creative, out-of-the-box thinking with a strong grounding in operational practicality and efficiency sets her apart. She brings fresh perspectives while never losing sight of the real-world execution required to make ideas successful. I wholeheartedly recommend Carmen, engaging her expertise will be one of the best decisions you can make.
Amber Warne Group Health and Safety Manager, Fortescue Metals Group